FAQ
General FAQ
What services do you offer?
We provide a full range of professional pet care and home care services, including dog walking, cat sitting, dog sitting, and overnight pet sitting. We also care for small animals such as rabbits, birds, fish, reptiles, and other companion animals.
In addition to pet care, we offer house sitting services for homes with no pets, providing general home monitoring and presence while you are away. We also provide pet waste cleanup services, helping maintain a clean and safe outdoor environment.
Our specialty services include Kingston Dog Walking Tours, designed as a tourism-based service for visitors to Kingston, hotel pet sitting services for clients travelling with pets, and pet taxi services depending on client needs.
All services are provided with a focus on reliability, personalized care, and maintaining your pet’s normal routine.
Where do you provide pet care services?
We currently provide pet care services in Kingston, Ontario, Amherstview, Ontario, and Odessa, Ontario, as well as surrounding areas. If you are outside of this area, feel free to reach out and we can confirm availability.
Do you offer in-home pet sitting or boarding?
We offer in-home pet sitting, where your pets remain in their own home, helping reduce stress and maintain their normal routine. We do not operate a boarding facility, and we do not place pets in group boarding environments. We also do not board pets in our homes.
Do you offer overnight pet sitting services?
Yes. We offer overnight pet sitting services for clients who would like a pet care provider to stay in their home overnight while they are away. Overnight care can help maintain your pet’s normal routine while providing companionship, comfort, and supervision throughout the night.
Because every pet and household is different, overnight services are customized to meet the specific needs of your pets and home.
Do you provide meet and greets?
Yes. We offer meet and greet consultations prior to the start of services. This allows us to meet you and your pet, review your pet’s routine and care requirements, and ensure everything is in place for a smooth and comfortable start to services.
Meet and greets also provide an opportunity to answer any questions and confirm details through our client portal so that care instructions are accurate and complete before visits begin.
Do you offer 24-hour pet care?
No. We do not offer continuous 24-hour pet care or constant supervision services.
Our services are provided through scheduled visits and/or overnight stays based on your pet’s needs. While care is attentive and reliable, our team is not present in the home at all times throughout a 24-hour period.
If your pet requires continuous monitoring due to medical or behavioural needs, please contact us so we can determine whether our services are the right fit.
Do you pet sit cats and small animals?
Yes. We provide cat sitting and pet sitting for small animals such as rabbits, birds, fish, reptiles, and other small pets. Services include feeding, litter box cleaning, enrichment, and companionship visits.
Do you offer house sitting services for homes without pets?
Yes. We provide house sitting services for homes that do not have pets. Whether you are travelling for business, vacation, or an extended absence, we can provide regular visits to help ensure your home remains secure and cared for while you are away.
Services can be customized based on your needs and may include home monitoring, mail and package collection, plant watering, alternating lights and blinds, and other agreed-upon household tasks.
Do you offer pet waste cleanup services?
Yes. We provide pet waste cleanup services to help keep your yard clean, sanitary, and enjoyable for both pets and people. Service frequency can be customized based on your household’s needs, whether you require a one-time cleanup or ongoing scheduled visits. Our most popular pet waste cleanup services include spring cleans and weekly cleans.
Do you offer pet taxi services?
Yes. We provide pet taxi services to assist with the safe transportation of pets to and from appointments, grooming visits, daycare facilities, boarding facilities, and other approved destinations. Pet taxi services are subject to availability and must be arranged in advance through our client portal.
Please note that our pet taxi service is exclusively for pets; we do not transport humans.
Are you insured and professionally operated?
Yes. We are fully bonded and insured with pet-specific insurance and operate as a professional pet care service. Proof of insurance can be provided upon request for client peace of mind.
How do I book a service?
To begin the booking process, clients are required to submit an inquiry through our website or by email. Once received, we will respond and provide a secure link to our client portal.
Through the message feature within the client portal, we will continue communication and complete the setup of your account and your pet’s profiles, including all required care information.
Once your profiles are fully set up, all booking requests must be submitted through the message feature in the client portal. Clients are not able to book services directly within the portal. All scheduling is confirmed and managed by our team to ensure accuracy, availability, and proper coordination of care.
How far in advance should I book?
We recommend booking as far in advance as possible, especially for holidays, long weekends, and peak travel periods. While we do our best to accommodate last-minute requests, availability cannot be guaranteed and services are booked on a first-come, first-served basis.
What happens during a pet sitting visit?
Each visit includes feeding, fresh water, potty breaks or litter cleaning, and companionship tailored to your pet’s needs. Care is provided according to your instructions to ensure consistency in your pet’s routine.
Do you administer medications?
We can administer many types of medications, including oral medications and other routine treatments, provided your pet is comfortable receiving them. Please discuss any medication requirements during your meet and greet so we can confirm we’re the right fit for your pet’s needs.
What happens in a pet emergency?
We’ll contact you and your emergency contacts as soon as possible. If urgent veterinary care is needed, we’ll seek treatment based on the emergency information and veterinary spending limit provided in your client profile.
Do you provide updates while I’m away?
Yes. Following each visit, our team personally writes and sends a detailed journal update for you. These updates include a written summary of your pet’s care, along with photos to provide a clear picture of their visit. Video updates can also be included upon request. This ensures consistent, high-quality communication and peace of mind while you are away from your pet.
What should I do before my pet sitting visit starts?
Before your pet sitting service begins, please ensure all care instructions are updated and accurate in our client portal. This includes feeding routines, medication details, emergency contacts, and any important notes about your pet’s care. Using the portal ensures all information is accurate, organized, and easily accessible to your pet care provider.